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Head of Support Services

The New City Library in Rockland County, New York, is looking for an energetic, motivational, tech-savvy individual to lead its newly-formed Support Services Department.  We’re taking patron service in our future-conscious library to its next level.  We need the help of a leader who can inspire, train, and manage a dedicated and experienced paraprofessional staff who enjoy a mutual admiration with the community they serve.

This is a full-time professional management position responsible for the supervision of the 15 FTE Library Assistant and Page Support Staff.  General duties include staffing the Circulation desk to maintain high standards of customer service and meet the needs of the public, training staff in appropriate computer applications including the ILS, overseeing materials processing and shelf management, and coordinating support services with other Library departments.

We are a suburban library with a service population over 45,000 and a budget of $5 million located approximately 35 miles north of NYC. The position is available to start immediately.

A four-year college degree is required.  An MLS is preferred. Minimum five years’ supervisory experience of a staff five in number or larger is necessary.  Fluency in Word and Excel is expected.  An ability to speak and write effectively and clearly is assumed.  A true commitment to excellent patron and public service in a contemporary library setting is a must. Familiarity with Sirs-Dynix Symphony is a plus.  Experience working in a union environment is desired.

The employee will be required to work 35 hours per week with one evening per week and one Saturday per month.  Benefits include New York State Retirement, health insurance, 403b plan, plus vacation, personal and sick leave.  Salary commensurate with experience.

Please email your letter of application and resume in PDF format to Marianne Silver, Director, at by June 23, 2017.

New City NY
Full Time (30 + hrs)